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Privacy policy
Last update: May 15, 2025
Introduction

Exomondo, LLC, headquartered at 30N Gould Street, Ste R, Sheridan 82801, Wyoming, USA (hereinafter "Exomondo", "we", "us" or "our"), is committed to protecting the privacy and personal data of users of its website www.exomondo.com (hereinafter the "Site").

This Privacy Policy (hereinafter the "Policy") aims to inform you about how we collect, use and protect your personal data when you visit our Site or use our services.

Exomondo complies with the applicable regulations on the protection of personal data, in particular:

  • The General Data Protection Regulation (RGPD - EU Regulation 2016/679) for users located in the European Economic Area.
  • The California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) for California residents
  • Other laws applicable in the United Statesincluding federal and Wyoming state laws

 

1.1 Data you provide directly to us

We collect personal data that you voluntarily provide to us, in particular when you :

  • Create an account on our Site
  • Fill in a contact form
  • Subscribe to our newsletter
  • Place a service order
  • Take part in a poll or survey
  • Contact us by email or phone

 

This data may include :

  • Your identification details (surname, first name)
  • Your business details (email address, telephone number, position, company)
  • Your billing and payment information
  • Any other information you choose to share with us

 

1.2 Automatically collected data

When you browse our Site, we automatically collect certain technical data, in particular :

  • Your IP address
  • Your browser type and version
  • Your operating system
  • The date and time of your visit
  • The pages you visit and your browsing on the Site
  • Page loading times
  • Download errors
  • The duration of your visit

 

This data is collected using cookies and other similar technologies, as detailed in our Cookie Policy.

1.3 Third-party data

In some cases, we may receive data about you from third parties, such as :

  • Business partners we work with
  • Social networking platforms, if you interact with our pages on these platforms
  • Payment service providers
  • Publicly accessible sources (professional registers, company websites, etc.)

 

2.1 Purpose of processing

We use your personal data for the following purposes:

  • Performance of the contract and provision of services :
    • Manage your user account
    • Processing and fulfilling your orders
    • Provide the services you have requested
    • Manage customer relations and technical support
    • Process payments and billing

 

  • Legitimate interests :
    • Improve and personalize our services
    • Analyze the use of our Site to improve its functionality
    • Detecting and preventing fraud and malicious activity
    • Ensure the security of our Site and computer systems
    • Carry out statistical analysis and market research

 

  • With your consent :
    • Send you marketing communications and newsletters
    • Provide you with personalized offers
    • Use certain non-essential cookies
    • Share your data with selected partners

 

  • Legal obligations :
    • Meeting our accounting and tax obligations
    • Respond to requests from the relevant authorities
    • Establish, exercise or defend our legal rights

 

2.2 Legal basis for processing

Depending on the purpose, your personal data is processed on one of the following legal bases:

  • The performance of a contract to which you are a party
  • Our legitimate interest in developing and promoting our activities
  • Your consent, where required
  • Meeting our legal obligations

 

3.1 Shelf life

We keep your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or to comply with our legal obligations.

Specifically:

  • Data relating to customer accounts are kept for the duration of the commercial relationship, then archived for the applicable legal prescription period (generally 5 years after the end of the commercial relationship).
  • Prospect data is kept for 3 years from the last contact.
    Browsing data and cookies are kept for a maximum of 13 months.
  • Billing data is kept for the legal period required by tax and accounting regulations (generally 10 years).

 

3.2 Deleting data

Once these periods have expired, your personal data will be irreversibly deleted or anonymized.

You may also request the deletion of your data before the expiry of these deadlines, subject to any legal obligations requiring us to retain it.

4.1 At Exomondo

Your personal data is accessible only to those members of our staff who need access to it in the course of their duties, in particular :

  • Sales and marketing team
  • Customer support team
  • Technical and IT team
  • Administrative and financial team

 

4.2 Third-party service providers

We may share your personal data with third-party service providers who help us operate our Site and provide our services, including:

  • Hosting and cloud service providers
  • Payment and billing solutions providers
  • Marketing and analysis service providers
  • Technical support service providers
  • Professional advisors (lawyers, accountants, auditors)

 

These service providers act as subcontractors and only have access to the data required to perform their services.

They are obliged to respect the confidentiality of your data and to use it only in accordance with our instructions.

4.3 Business partners

With your prior consent, we may share some of your data with selected business partners who may offer products or services that may be of interest to you.

4.4 Public authorities

We may disclose your personal data to the competent authorities (police, justice, tax authorities, etc.) if we are legally obliged to do so or if we believe in good faith that such disclosure is necessary in order to :

  • Complying with a legal obligation
  • Protecting our rights or property
  • Prevent or investigate possible fraud or illegal activities
  • Protect the personal safety of users of our Site or the public

 

5.1 Location of our servers

Exomondo is a US-based company.

Your personal data is mainly stored and processed on servers located in the United States and the European Union.

5.2 Transfers outside the European Economic Area

For users located in the European Economic Area (EEA), we ensure that any transfer of personal data outside the EEA is supported by appropriate safeguards, in accordance with the GDPR.

These guarantees may include :

  • Adequacy decisions adopted by the European Commission
  • Standard contractual clauses approved by the European Commission
  • Binding company rules
  • Privacy Shield for certain transfers to the United States, where applicable

 

5.3 Additional protective measures

In addition to these legal mechanisms, we implement additional technical and organizational measures to ensure an adequate level of protection for your data, including:

  • Encryption of data in transit and at rest
  • Strict access controls
  • Regular safety audits

 

6.1 Technical and organizational measures

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure or destruction, including:

  • Encryption of sensitive data
  • Firewalls and intrusion detection systems
  • Two-factor authentication for administrative access
  • Regular security system updates
  • Periodic safety audits
  • Training our staff in data security best practices

 

6.2 Notification of data breaches

In the event of a data breach that may pose a risk to your rights and freedoms, we undertake to :

  • Notify the competent supervisory authority of the incident within the legal timeframe
  • Inform you directly if the violation poses a high risk to your rights and freedoms
  • Document any data breaches and the measures taken to remedy them

 

7.1 Rights of data subjects in the European Union (RGPD)

If you reside in the European Union or if the RGPD applies to the processing of your data, you have the following rights:

  • Right of access: obtain confirmation that your data is being processed and access this data
  • Right of rectification: correct inaccurate or incomplete data
  • Right to erasure ("right to be forgotten"): have your data deleted in certain circumstances
  • Right to restrict processing: restrict the processing of your data in certain circumstances
  • Right to portability: receive your data in a structured format and transfer it to another controller
  • Right to object: object to the processing of your data, in particular for direct marketing purposes
  • Right to withdraw your consent at any time, where processing is based on your consent
  • Right not to be the subject of an automated decision, including profiling, with legal effects concerning you

 


7.2 Rights of California residents (CCPA/CPRA)

If you are a California resident, you have the following additional rights under the CCPA/CPRA:

  • Right to know what personal information is collected, used, shared or sold
  • Right to delete personal information held by our company
  • Right to refuse the sale of your personal information
  • The right to non-discrimination when exercising your privacy rights
  • Right to limit the use and disclosure of your sensitive personal information

 

7.3 Rights of residents of other U.S. states

If you reside in another U.S. state with specific data protection laws (such as Colorado, Virginia, etc.), you may have similar rights under those laws.

7.4 Exercising your rights

To exercise any of these rights, please contact us by email at privacy@exomondo.com or by post to our postal address above.

We will endeavour to respond to your request as soon as possible and at the latest within one month (for RGPD requests) or 45 days (for CCPA/CPRA requests).

This deadline may be extended by a further two months if necessary, depending on the complexity and number of requests.

We may ask you for specific information to confirm your identity before processing your request.

8.1 What is a cookie?

A cookie is a small text file placed on your device when you visit our Site.

Cookies allow us to recognize your device and store information about your preferences or past actions on our Site.

8.2 Types of cookies used

We use different types of cookies on our Site:

  • Strictly necessary cookies: essential for site operation
  • Performance cookies: collect anonymous information on Site usage
  • Functionality cookies: allow the Site to remember your choices
  • Targeting/advertising cookies: used to show you relevant advertisements

 

8.3 Cookie management

You can manage your cookie preferences via our cookie banner when you first visit the Site, or at any time by changing your browser settings.

For more information on the cookies we use and how to manage them, please consult our Cookie Policy available on our Site.

9.1 Minimum age

Our Site and services are intended for a professional audience and are not intended for minors under the age of 18.

We do not knowingly collect personal data from minors.

9.2 Protective measures

If we learn that we have collected personal data from a minor without verification of parental consent, we will take steps to delete this information from our servers as soon as possible.

If you believe we may have information about a minor, please contact us at privacy@exomondo.com.

10.1 Updates

We may amend this Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons.

10.2 Notification of changes

In the event of substantial modification, we will inform you by means of a notice visible on our Site or by email, before the modifications take effect.

10.3 Applicable version

The applicable version of this Policy is the one in effect at the time you use our Site.

We encourage you to check this page regularly for any changes.

11.1 Data controller

Exomondo, LLC is responsible for processing your personal data.

11.2 Data protection officer

If you have any questions about this Policy or our data protection practices, you can contact our Data Protection Officer :

  • By email: dpo@exomondo.com
  • By mail: Data Protection Officer, Exomondo, LLC, 30N Gould Street, Ste R, Sheridan, WY 82801, USA

11.3 Other means of contact

You can also contact us :

  • Via our contact form on the Site
  • By general email : privacy@exomondo.com

If you believe that the processing of your personal data constitutes a breach of applicable law, you have the right to lodge a complaint with the competent supervisory authority:

12.1 For residents of the European Union

You can contact the data protection authority in your country of residence.

For example:

  • France: Commission Nationale de l'Informatique et des Libertés (CNIL) - www.cnil.fr
  • Belgium: Data Protection Authority - www.autoriteprotectiondonnees.be
  • Luxembourg: Commission Nationale pour la Protection des Données - www.cnpd.lu

 

12.2 For U.S. residents

Depending on your state of residence, you can contact :

  • California Attorney General's Office - www.oag.ca.gov/privacy
  • Colorado : Colorado Attorney General's Office - coag.gov
  • Virginia: Virginia Office of the Attorney General - www.oag.state.va.us

 

By using our Site, you acknowledge that you have read and understood this Privacy Policy.

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